Seller Identification 

The offer and sale of HUNUM brand products concluded remotely  through the website  www.hunum.it  (hereinafter referred to as the “ Website”) is  governed by the following general conditions of sale (hereinafter referred to as “ Conditions  Sales General”). 

The products offered on the Site are sold by AZIENDA AGRICOLA LUCA CAPURSO, (hereinafter  indicated as “ Seller”) is a company incorporated under Italian law, with registered office in Via Carlo Pedretti, 44 Chiavenna (SO) – Italy, VAT number and CF 01031690140 and number  registration in the Sondrio Company Register, REA n. SO-78972 , in the person of the lawyer  representative  pro tempore, Mr. Luca Capurso, CF CPRLCU83P29C623I.

Art. 1 – Definitions 

1.1 The expression “ online or remote sales contract” means the purchase and sale contract relating to the Seller’s tangible movable assets, stipulated between the latter and the Customer within the context of a remote sales system using telematic tools, organized by the Seller . 

1.2 With lThe expression “ Customer” means the natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out,  over 18 years old. Resale or transfer for any purpose is expressly prohibited  commercial or professional of the products purchased on the Website. 

1.3 With the expression  “Seller” means the person identified above or the person who sells the goods through the website. 

1.4 The term “ Products” means the goods directly produced by the Luca Capurso Agricultural Company put up for sale on the online shop, for distance selling. 

1.5 The use of the distance selling service is governed exclusively by these  General Conditions of Sale published on the Website and in force at the time of purchase , and is  reserved exclusively for Customers as defined above. 

1.6 Any changes and/or additions to the Conditions of Sale will be effective  exclusively in relation to purchases made after the date of publication of the  new version of the General Conditions of Sale. The replacement of these Conditions Generali Sales with a new version implies the‘automatic inapplicability, ineffectiveness and non-enforceability against the Seller of the same in relation to purchases made following their elimination from the Website and this even in the event that said General Conditions of Sale are still consultable and/or accessible to the public through other sites internet, other than the one indicated above. The Seller reserves the right to make changes and/or  additions to these General Conditions of Sale at any time. 

1.7 The products offered for sale on the Website can only be purchased if delivered  in countries belonging to the European Union and non-EU countries for which delivery is activated on the website. 

Art. 2 – Object of the contract 

2.1. With this contract the Seller sells and the Customer purchases remotely, via electronic means, the tangible movable goods presented and offered for sale on the website www.hunum.it 

2.2. The products referred to in the previous point are illustrated, with specific and detailed indication of their characteristics, in the section of the web portal which can be reached at the address: www.hunum.it/shop-hunum 

Art. 3 – Availability of products 

3.1 The Customer acknowledges that the products offered by the Seller on the Website (hereinafter  referred to as the “ Products”) may be subject to variable availability and is therefore  aware that the Seller will have to verify its actual availability at the time of purchase . 

3.2 The Seller ensures, through the electronic system used, the processing and fulfillment of orders without delay. To this end, it indicates in real time, in its electronic catalogue, unavailable products, as well as shipping times. 

3.3 If an order exceeds the available quantity, the Seller, via e-mail, will inform the Customer that the good can no longer be booked or the waiting times to obtain the chosen good will be indicated, asking whether or not he intends to confirm the order. ‘ order. 

3.4 The Seller’s IT system, in this case, will confirm the registration of the order as soon as possible by forwarding a summary email to the Customer. 

3.5 The Seller reserves the right to vary the Products offered for sale on the Website at any time  moment, without any notice. 

Art. 4 – Purchase procedure 

4.1 Each Product offered for sale on the Website can be viewed via a specific link  which allows you to view photographic images of the Product or its packaging, the  description, ingredients, further information required by law and unit price.

4.2 The Products chosen by the Customer will be placed in a specific section (below  referred to as the “ Cart”). The description of the Products, together with one or more images  photographs will be included in the Customer’s Cart. 

4.3 The Products offered for sale are handcrafted, the Customer therefore acknowledges that theimage of  Product published on the Website may not coincide exactly with that of the Product  delivered to the Customer. In fact, some variations are possible due to the technical characteristics  and color resolution of which the device used by the Customer is equipped. Consequently, the  Seller will not be responsible for any diversity of graphic representations of the Products  shown on the Website. 

4.4 By accessing the cart item the Customer will be able to view the selected products and the price  total purchase order . The Customer, before confirming the order proposal, is required to  verify the correctness of the number and type of products listed there. Verified the  correctness of the order the Customer must complete the purchase form according to the instructions  provided on the Website. 

4.5. The purchase procedure ends when the Customer selects the appropriate  button, gives the definitive confirmation of the order which will then be transmitted to the Seller for  resulting activities.  After validating the order, the Customer will not be able to make any changes. 

4.6 In order to confirm the order, the Customer must declare that he has read and accepted these  General Conditions of Sale as well as the  privacy policy. At the end of the purchase process, it is  It is advisable for the Customer to save or print the General Conditions of Sale. 

4.7 The purchase procedure must be completed in full; otherwise, the order will not  can be correctly transmitted and processed by the Seller. 

4.8 The orders and Customer data necessary for the purchase will be archived by the Seller for  period of time and in compliance with the conditions established by the legislation in force from time to time. Any use of the data for purposes other than purchase will be subject to a quote and  express consent of the Customer, based on the conditions specified in the published privacy policy  on the website. 

4.9 The Customer is aware of being responsible for the correctness and truthfulness of all data  inserted on the Website or otherwise used during the purchase phase. 

Art. 5 – Conclusion of the contract 

5.1  After confirmation of the order, the latter is sent to the Seller to be processed and cannot be further modified or cancelled.

The order placed by the Customer will be taken over by the Seller only if the entire procedure has been completed  purchase was completed regularly, without any error highlighted by the Site  Web.

5.2 The contract stipulated between the Seller and the Customer must be considered concluded at the moment in which the  Customer receives the confirmation email from Hunum . L‘ confirmation email will be sent to‘ address indicated by the Customer in the purchase form e will contain the confirmation and summary of the conditions of the‘ purchase itself, such as: information on the Product, the total price of the‘ order, i shipping cost, any taxes for non-EU destinations, the address to submit  any complaints, information on after-sales assistance services, on‘ existence of the right to  withdrawal and the related methods of exercise. 

5.3 The Seller reserves the right not to accept the order placed by a Customer in the following  hypothesis: 

1. a) lack of availability, even temporary, of the Products included in the Order;
2. b) existence of a legal dispute between the Seller and the Customer relating to a previous order;
3. c) if the Customer has committed violations of the General Conditions on previous occasions  of Sales or has not fulfilled its obligations;
4. d) if it appears that the Customer purchases the Products for the purpose of reselling or transferring them for  commercial or professional purposes.

5.4 In the cases indicated above, the Seller will communicate to the Customer by e-mail within 30  (thirty) days starting from the date of actual receipt of the Proposal d‘ Order, the possible  cancellation of orders received. In this case, no Order Proposal shall be considered accepted  by the Seller and no contract shall be considered concluded between the Seller and the Customer. 

5.5 In the event of partial unavailability of the Product ordered, before receiving the email from  Confirm the Customer will be able to choose whether to receive only the available Products  or cancel the order entirely. If the cancellation is only partial, it will be charged to  Customer only the amount , including all shipping costs, relating to the Products  actually purchased. 

Art. 6 – Prices 

6.1  All sales prices of the products are indicated on the website www.hunum.it/shop-hunum , are expressed in Euros and constitute an offer to the public pursuant to art . 1336 cc. 

6.2 The total amount of the price shown in the Cart total includes shipping costs.

6.3 Where relevant, the Customer can ensure the shipment of the purchased goods at a cost of €5.00. This cost will always be borne by the customer even in the case of free shipping.

6.4 For non-EU countries, shipments are made in DAP, therefore any customs duties and charges are always borne by the recipient of the shipment.

6.5  Delivery costs are free for orders equal to or greater than Euro 100.00 and with delivery in Italy (Vatican City and the Republic of San Marino excluded).

6.6 The Customer will be charged the prices published on the Website and shown in the Cart at the time  of the order confirmation, provided that the Products are available at that time  sorted. The Seller reserves the right to change the prices of the Products offered for sale on the Website in  any time and without notice. 

6.7 The Seller only accepts credit cards and other payment methods  expressly indicated on the Website. 

6.8 For the purposes of payment by credit card, the Customer confirms and guarantees that he is the holder of the credit card used for the‘purchase and the correctness of all data relating to it, entered into purchase phase, such as: the number, the expiration date and, if necessary, the security code. The transaction will be charged to the Customer only after: 

1. a) verification of credit card details;
2. b) receipt of the debit authorization from the credit card company  used by the Customer;
3. c) confirmation of the availability of the product by the Seller and in any case after that  the Order is ready to be processed.

6.9 For the purposes of payment through others  provider  of payment services, the Customer confirms and  guarantees that you are the owner of the account used for the purchase. 

6.10 All communications relating to payments take place using third-party encryption systems to protect the transactions carried out (e.g. Stripe payment system). 

6.11 Any refund to the Customer will be credited to the IBAN specified by the Customer via email. The Seller, in the case of exercising the right of withdrawal, will therefore refund the purchase price immediately after receiving the return of the sold goods and having verified their condition. 

Art. 7 – Proof of Transaction 

7.1 The Parties  accept electronic evidence as part of their reports (emails, back-ups, etc.). The parties agree that the data recorded by the Seller is proof of all the Customer’s transactions on the site. The data recorded by the payment system is proof of financial transactions. Compact test. 

Art. 8 – Delivery times and methods 

8.1 The Products will be shipped to the address indicated by the Customer in the Order Proposal. At the moment  the signature of the Customer or his designee will be required for delivery of the Products.

8.2 For security reasons, the Seller will not process any order addressed to  a post office box nor will it accept any order in which the natural person cannot be identified  recipient of the order and its address. 

8.3 The Products sold on the Website may be purchased and delivered exclusively in the countries  indicated in the art . 1.7. Therefore, any orders with shipments to be made outside of these countries  will be automatically rejected during the order processing procedure. 

8.4 Shipping costs will be expressly indicated, separately from any other costs or  expense, at the conclusion of the Order compilation procedure and prior to  selection of order confirmation by the Customer. 

8.5 In accordance with current legislation, the maximum deadline within which the Seller must  ensure delivery of the purchased Products, except in cases of force majeure or unforeseeable circumstances, is the responsibility of  30 (thirty) days from the date of conclusion of the contract. 

8.6 If the Seller does not deliver the Products ordered within the aforementioned deadline, the Customer may ask the Seller to make delivery within an additional period appropriate to circumstances, pursuant to current legislation, without prejudice to the Customer’s right to terminate the contract immediately if the ordered Product is not delivered within the deadline additional information possibly indicated. 

8.7 The Seller reserves the right to split an order into multiple shipments, according to the  availability of the Products. In this case the Seller will inform the Customer by e-mail and may  charge the price to the Customer separately only for the Products actually shipped or  in a single solution. 

8.8 Upon shipment of the purchased Product, the Customer will receive an email to the address  indicated in theorder. This email will contain a shipping tracking number and a  exclusive connection (link) that will allow tracking of delivery in real time. The Customer may contact the Seller’s Customer Service  to the email agricultural@hunum.co.

8.9 The Customer will assume the risk of loss or damage to the Products only in  moment in which he, or a third party designated by him and other than the carrier, physically enters  possession of such Products.  At the time of delivery the Customer is required to verify that: 

1. a) the number of packages delivered corresponds to that indicated in the transport document attached to the goods shipped; 
2. b) the packaging is intact and unaltered even in the closing tapes if present. 

8.10 In the event that the delivered goods show any damage presumably caused by transport, the Buyer can refuse delivery and immediately notify the Seller, who will make the necessary complaints to the shipper, arranging for a new shipment once the redelivery has been received of the disputed goods.

8.11 In the event that the customer still decides to accept the goods on delivery, despite the‘packaging is seriously damaged and/or tampered with, in order to safeguard your rights you must notify the courier of the‘unsuitability of the packaging, by affixing the writing “GOODS CONTROL RESERVATION DUE TO …” (indicating the reason behind the reservation in question) on the delivery document, of which you must retain a copy. 

8.12 In the event of non-delivery of the Products, due to the absence of the Customer and/or one of his  designated at the address indicated, the courier appointed by the Seller will contact the  Customer in order to make 2 further delivery attempts within a maximum of 5 days. If this deadline has expired without it having been possible to deliver the Products for  unavailability/absence of the Customer, the order will be automatically canceled by the Seller without this  the latter may be held responsible for non-delivery. In this case, taken into account of the characteristics of the Products, the risk of alteration/perishability of the same and in order to protect the health and safety of Customers, the Products will be returned to the Seller who can hold back the‘amount already paid by the Customer relating to the shipping cost and that of the Products perishable and as such no longer transferable to third parties. 

Art. 9 – Limitations of liability 

9.1 The Seller assumes no responsibility for disservices attributable to causes of force majeure (including disservices resulting from epidemics and/or pandemics) or unforeseeable circumstances. 

9.2 The Seller cannot be held responsible towards the Customer except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet outside of its control or that of its subcontractors. 

9.3. Furthermore, the Seller will not be responsible for damages, losses and costs suffered by the Customer following failure to execute the contract for reasons not attributable to him. 

9.4. The Seller assumes no responsibility for theany fraudulent and illicit use that may be made by third parties of credit cards, checks and other means of payment, for the payment of the products purchased, if you demonstrate that you have adopted all possible precautions based on the best science and experience of the moment and based on‘ ordinary diligence required. 

Art. 10 – Supplier’s obligations for defective products, proof of damage and compensable damages 

10.1. The Seller cannot be held responsible for the consequences resulting from a defective product if the defect is due to the conformity of the product with a mandatory legal rule or a binding provision, or if the state of scientific and technical knowledge at the time in which the manufacturer put the product into circulation, it still did not allow the product to be considered defective. 

10.2 No compensation will be due if the injured party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it. Likewise, defects resulting from bad and/or incorrect use of the purchased goods, from external causes (e.g. impacts, falls, etc.), from carelessness and improper use cannot be attributed to the Seller’s responsibility.

10.3 In any case, the injured party will have to prove the defect, the damage, and the causal connection between the defect and the damage. 

Art. 11 – Product Conformity

11.1. Once delivered, the Products must be checked by the Customer in order to  ensure that they correspond to the Products ordered and that they do not present obvious defects or damage to the  packaging. The legal guarantees of conformity provided by the law are applicable to the sale of the Products  current legislation. 

11.2.    In the event of a lack of conformity, the consumer has the right to have the conformity of the goods restored, without charge, by repair or replacement, or to an adequate reduction in the price or termination of the contract.

The Customer can ask, at his choice, the seller to repair the goods or replace it, without costs in both cases, unless the requested remedy is objectively impossible or excessively onerous compared to the other.
One of the two remedies is to be considered excessively onerous if it imposes unreasonable costs on the seller compared to the other, taking into account:

1. the value that the good would have if there was no lack of conformity;
2. the extent of the lack of conformity;
3. of the possibility that the alternative remedy can be used without significant inconvenience for the consumer

In the event of the existence of production defects or defects of conformity, the Customer will have the right to  replacement of the product without further costs, unless the replacement requested is objectively  impossible. If this hypothesis occurs, the Customer may request a refund of the price  paid, that is  a reduction in the purchase price. 

11.3 Since these are perishable goods, the Customer is required to report the defect  of non-conformity within 15 days from the date on which he discovered the defect and,  therefore, from the moment he received the goods. 

11.4 In order to report the presence of faults and defects in the Products and obtain one of the above remedies  listed, the Customer may contact the Seller at the addresses indicated in the following article 12. 

11.5 The Seller will indicate to the Customer the procedures to follow, aimed at obtaining the remedies  provided by law, also taking into account the type of Product and its category  commodity. 

Art. 12 – Guarantee and assistance methods 

12.1 For the purposes of this contract it is presumed that the consumer goods comply with the contract if, where relevant, the following circumstances coexist: 

1. a) they are suitable for the use for which products of the same type are usually used; 
2. b) conform to the description made by the seller and possess the qualities of the goods that the seller presented to the consumer as a sample; 
3. c) present the usual qualities of a product of the same type, public declarations on the specific characteristics of the goods made in this regard by the seller. 

In the event of a lack of conformity, the customer may request, alternatively and without charge, under the conditions indicated below, the replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is objectively impossible to satisfy, or is excessively burdensome for the seller pursuant to the‘ art. 130, paragraph 4, of the consumer code.

12.2 The request must be sent in writing to the email  agricultural@hunum.co.

The seller will indicate its willingness to process the request, or the reasons that prevent it from doing so, within seven (7) working days of receipt. 

12.3 In the same communication, if the seller has accepted the Customer’s request, he will indicate the methods of shipping or returning the product as well as the deadline expected for the return or replacement of the defective product, if replacement is impossible or excessively expensive.

12.4 In the same communication, where the seller has accepted the customer’s request, he must indicate the proposed price reduction, or the methods for returning the defective product. In such cases it will be the customer’s responsibility to indicate the methods for crediting the sums previously paid to the seller.

12.5 As regards any damage caused by a defective product, the provisions of the European Directive 85/374/EEC and the provisions of the Consumer Code and subsequent amendments apply. 

Art. 13 – Customer assistance 

13.1 The Seller  guarantees complete pre- and post-sales assistance. Therefore the customer may request any information from the Seller by e-mail to the addressagricoltura@hunum.co .

Art. 14 – Buyer ‘s obligations 

14.1 The Buyer undertakes to pay the price of the purchased good in the times and ways indicated in the contract. 

14.2 The Buyer undertakes, once the online purchase procedure has been completed, to print and keep this contract received via e-mail attached to the purchase order confirmation. 

14.3 The information contained in this contract has, moreover, already been viewed and accepted by the Buyer – who acknowledges it – before the purchase confirmation, through electronic procedures. 

Art. 15 – Right of withdrawal and methods for exercising it 

15.1 If the Customer is a Consumer (this definition meaning any natural person who acts on the site for purposes other than theentrepreneurial or professional activity carried out), has the right to withdraw from the contract, without any penalty and without specifying the reason, by communicating it to the Seller within fourteen (14) days, starting from the day on which the Customer or a third party indicated by the Customer and other than the Carrier, receives the ordered goods and acquires physical possession of the goods. 

15.2 To exercise the right of withdrawal, the Customer is required to inform the Seller of his decision by filling in the specific withdrawal item indicated in the return form or with an explicit declaration, to be sent to the address  agricultural@hunum.co.

15.3 To respect the withdrawal deadline, it will be sufficient to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires. 

15.4 In case of withdrawal, all payments made to the Seller will be refunded to the Customer, including delivery costs (with the exception of additional costs resulting from the possible choice by the Customer of a type of delivery different from the least expensive type of delivery standard offered by us), without undue delay and in any case no later than 14 days from the day on which the Seller was informed of the withdrawal. These refunds will be made using the same payment method used by the Customer for the initial transaction, unless he has expressly agreed otherwise; in any case, the Customer will not have to bear any costs as a consequence of such reimbursement. 

15.5 The refund may be suspended until the goods are received or until the Customer demonstrates that they have sent the goods back, whichever is earlier. 

15.6 In the event of receipt of the goods covered by the contract, the Customer must send the goods back or deliver them to the Seller at the headquarters of AZIENDA AGRICOLA LUCA CAPURSO, Via Castanedi 29 Gordona SO – Fraz. Menarola without undue delay and in any case within 10 days from the day on which the Customer communicates his withdrawal from the contract. The carrier appointed by the Niko Romito Laboratory will collect the goods, according to the methods that the Customer will receive from agricultural@hunum.co following the notification of withdrawal. 

15.7 The deadline will be considered respected if the goods are returned within the period of 10 days from the notice of withdrawal. 

15.8 The direct costs of the return will be borne by the Laboratory. In the event of partial deterioration of the goods, the Customer will only be responsible for the decrease in the value of the goods resulting from their handling other than that necessary to establish the nature, characteristics and functioning of the goods. 

Art. 16 – Archiving and access to contractual documentation 

16.1 The Customer must read the contractual documentation on the site www.hunum.it  in the TERMS AND CONDITIONS section. Upon completing the order form, the Customer is required to print and keep the contractual documentation. 

Art. 17 – Protection of privacy 

17.1 The indication of personal data for sales  online  is mandatory as it is necessary for order processing and shipping and for invoicing. This information is strictly confidential. 

17.2 Failure to provide information will result in the automatic rejection of the order. The Seller undertakes not to disclose the information provided by its customers to third parties. They are used solely for internal management purposes, that is, for order management, invoicing, service, solvency, marketing or personalized advertising without the list being exhaustive. In this regard, please expressly refer to the privacy policy applied by Hunum in compliance with Regulation (EU) no. 2016/679. 

Art. 18 – Intellectual property 

18.1 All text, comments, illustrations and images reproduced on the website  are covered by  copyright. All rights reserved. 

18.2 Any partial or total reproduction without the Seller’s consent is expressly prohibited. The purchase of products does not in any way imply the transfer or granting of intellectual property rights. 

Art. 19 – Applicable law 

19.1 For anything not expressly provided here, the legal provisions in force in the Italian legal system apply and in particular, for consumers, the provisions of Section II, Chapter I, Title III of Legislative Decree no. 206/2005 and subsequent amendments and additions (Consumer Code). 

Art. 20 – Competent court in case of dispute 

20.1 If disputes arise relating to the application, interpretation, execution and violation of purchase contracts stipulated via the internet, the following will be competent to resolve them: 

– the judge of the customer’s place of residence or domicile, if the customer is a natural person acting for purposes unrelated to any entrepreneurial or professional activity carried out, where the place of residence or domicile is within the Italian state. 

– the judge of the place of execution of the contract if the residence or domicile of the customer is located outside the territory of the Italian state.

– the Court of Sondrio if the customer has a VAT number and has stipulated the purchase contract via internet through the  website  in the context of his entrepreneurial or professional activity.